For the past
several years, the Indiana State Police has recognized the pivotal role
played by its telecommunications operators, commonly referred to as regional
dispatchers, who use telephones, radios, computers, and their technical
skills to answer calls for emergency assistance and dispatch first
responders to the site of an emergency.
provide support to field personnel, the general public, local police
agencies, emergency medical services, the National Weather Service, and
other governmental agencies.
April 13-19 is
dedicated to the men and women who serve as public safety telecommunications
operators. In 1991, Congress proclaimed it as a national week of
operators, for the Indiana State Police, work from six regional dispatch
centers. They are responsible for dispatching troopers and motor carrier
inspectors to calls for service in 92 counties. Each regional dispatch
center is allocated one regional manager, three regional supervisors, and
several telecommunications operators.
Those selected as
regional dispatchers with the ISP must pass a written and typing test before
they are interviewed to be hired. They are required to remain composed in
many different emergency situations and have the ability to speak calmly and
clearly. They must be proficient in the many tools of their trade which
range from computers, multi-line telephones, dispatching equipment to fax
machines. ISP telecommunications operators are required to become certified
in entering information in the Indiana Data and Communications System and
National Crime Information Center. They are also required to be certified in
emergency medical dispatch.
operators working from Regional Dispatch Center I, located in Lowell, are
responsible for dispatching troopers and motor carrier inspectors working
from the ISP Lowell Post. That post covers Lake, Porter, LaPorte, Newton,
Jasper, Pulaski and Starke counties.
to Regional Dispatch Center I: Regional Manager Trevor Stevens; Regional
Supervisors Denice Bachorski and Deana Minto; and Regional Dispatchers Diana
Noble, Julie Montano, Vicki Brown, Mary Stevens, Mandy Panfil-Gottardo,
Michelle Marsh, Jennifer Jordan, Jonathan Cabral, Samantha Wiening, Curtis
Barsic, Chelsea Combs, Tracey Maciejko.