Chesterton Tribune



State Police praise regional dispatchers

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For the past several years, the Indiana State Police has recognized the pivotal role played by its telecommunications operators, commonly referred to as regional dispatchers, who use telephones, radios, computers, and their technical skills to answer calls for emergency assistance and dispatch first responders to the site of an emergency.

Dispatchers also provide support to field personnel, the general public, local police agencies, emergency medical services, the National Weather Service, and other governmental agencies.

April 13-19 is dedicated to the men and women who serve as public safety telecommunications operators. In 1991, Congress proclaimed it as a national week of recognition.

Telecommunications operators, for the Indiana State Police, work from six regional dispatch centers. They are responsible for dispatching troopers and motor carrier inspectors to calls for service in 92 counties. Each regional dispatch center is allocated one regional manager, three regional supervisors, and several telecommunications operators.

Those selected as regional dispatchers with the ISP must pass a written and typing test before they are interviewed to be hired. They are required to remain composed in many different emergency situations and have the ability to speak calmly and clearly. They must be proficient in the many tools of their trade which range from computers, multi-line telephones, dispatching equipment to fax machines. ISP telecommunications operators are required to become certified in entering information in the Indiana Data and Communications System and National Crime Information Center. They are also required to be certified in emergency medical dispatch.

Telecommunications operators working from Regional Dispatch Center I, located in Lowell, are responsible for dispatching troopers and motor carrier inspectors working from the ISP Lowell Post. That post covers Lake, Porter, LaPorte, Newton, Jasper, Pulaski and Starke counties.

Personnel assigned to Regional Dispatch Center I: Regional Manager Trevor Stevens; Regional Supervisors Denice Bachorski and Deana Minto; and Regional Dispatchers Diana Noble, Julie Montano, Vicki Brown, Mary Stevens, Mandy Panfil-Gottardo, Michelle Marsh, Jennifer Jordan, Jonathan Cabral, Samantha Wiening, Curtis Barsic, Chelsea Combs, Tracey Maciejko.



Posted 4/10/2014