INDIANAPOLIS (AP) — Part of Indiana's welfare website has been offline for
two weeks, preventing clients from accessing the status of their cases for
food stamps and other benefits.
Some functions were taken offline after they were found not to be
displaying information correctly, Indiana Family and Social Services
Administration spokesman Jim Gavin told The Indianapolis Star for a story
A state contractor, RCR Technology Corp., is working on the problem, but
it wasn't clear when it would be resolved, Gavin said.
In the meantime, welfare clients can call 1-800-403-0864 or visit Division
of Family Resources offices to check the status of their cases or receive
proof of eligibility, Gavin said.
The website problem could create setbacks for some people seeking
benefits, John Cardwell, said an advocate for welfare clients and director
of The Generations Project, a consumer organization focused on health
"People on food stamps have enough to deal with. They don't need to deal
with a website company's inability to do its job," Cardwell said. "You can
imagine a single mom trying to take care of kids may have a work situation
where she's eligible for food stamps, but her only chance to check her
status may be in the evening."
Gavin said other functions of the website are still working.
An RCR receptionist said she was directed to say the company has no
The website problem comes four months after a security breach by RCR
revealed 16 clients' Social Security numbers to other clients and the
sharing of other personal information for 48 other clients. A computer
programming error by RCR led to the security breach, FSSA said at the
The state is in the process of recovering $369,000 in expenses from RCR
for the security breach, Gavin said. RCR also is providing free credit
monitoring for affected clients.
Indianapolis-based RCR administers the state's online benefits portal and
provides document management services under a four-year, $53 million
contract with the state that expires at the end of 2016.