With the end of the
winter heating season approaching, NIPSCO is reminding customers that while
the state’s moratorium on disconnecting electric and natural gas service
during the winter for eligible customers ends today, bill payment assistance
programs are still available.
Between Dec. 1 and
March 15, natural gas providers in Indiana may not disconnect service to
customers enrolled in the state Low Income Home Energy Assistance Program (LIHEAP)
who are delinquent on their home heating bills.
connected and ensuring they are safe and warm is essential,” said Jennifer
Montague, vice president of NIPSCO communications and external affairs.
“Regardless of a customer's income, we offer a number of programs that can
be utilized to help those who may find themselves falling behind on their
Among the programs
available to help customers are the following:
Program: Support is available to households falling within 150 percent
of federal poverty guidelines and is fully funded by a federal block grant
offered through the U.S. Department of Health and Human Services (HHS).
Applications for heating assistance will be accepted through May 18. Summer
cooling assistance will begin in June if remaining funds are available.
Customer Assistance for Residential Energy (CARE) Discount Program: In
addition to the assistance available through LIHEAP, the NIPSCO CARE
Discount Program is designed to provide further bill reductions to LIHEAP-eligible
customers. Once enrolled in LIHEAP, customers are automatically enrolled in
the program, and reductions range from 11 to 26 percent, depending on the
same criteria used by the state in determining the level of assistance. CARE
discounts are available through May 31 or until funds are exhausted.
Hardship Program: For customers just outside the federal poverty
guidelines for LIHEAP, the NIPSCO Hardship Program offers up to $400 in gas
bill assistance to households between 151 and 200 percent of the federal
poverty level. Hardship funds are available through many of the same local
Community Action Agencies where LIHEAP funds are distributed and are
available through May 31 or until funds are exhausted.
Trustees: A limited amount of energy assistance funds are available
through local Township Trustee offices. NIPSCO customers are encouraged to
contact their local Township Trustee to see what help is available.
Arrangements: A NIPSCO credit agreement allows customers to make an
initial payment within five days of the agreement, then spread the remaining
unpaid balance over three months, plus current bills as they are due
For information on
billing options and payment assistance, visit NIPSCO.com/PaymentAssistance
or call (800) 464-7726.