Indiana Public Service Company (NIPSCO), state agencies, and other local
organizations are partnering once again to help connect families who are
struggling to pay their heating bills this winter with available assistance
Enrollment for the
federal low-income energy assistance program (EAP) is now open.
While NIPSCO has
among the lowest residential gas bills in Indiana, payment assistance
programs help give a greater sense of security to customers experiencing
financial difficulties. “Winter weather can make utility bills a challenge
for a family in need,” said Kimberly Ferrell, manager of NIPSCO’s customer
contact center. “To help, there are a number of assistance programs
available, and we strongly encourage customers to reach out as soon as they
start experiencing difficulties. Our goal is to make sure that all homes in
our communities stay safe and warm this winter.”
include the following:
* Low Income Home
Energy Assistance Program (LIHEAP): LIHEAP support is available to
within 150 percent of federal poverty guidelines. Between Nov. 1 and March
15, Indiana utilities do not disconnect service to customers enrolled in
LIHEAP who are behind on their bills.
* NIPSCO Customer
Assistance for Residential Energy (CARE) Discount Program: The NIPSCO CARE
Discount Program is designed to provide further gas bill reductions to
LIHEAP-eligible customers. Once enrolled in LIHEAP, customers are
automatically enrolled in the program.
* NIPSCO Hardship
Program: For customers just outside the federal poverty guidelines for
LIHEAP, the NIPSCO Hardship Program offers up to $400 in gas bill assistance
to households between 151 and 200 percent of the federal poverty level.
care agents trained to help connect customers with available funds are
available Monday through Friday from 7 a.m. to 7 p.m. at (800) 464-7726.
based on income and family size. More information and a listing of agencies
that help administer assistance programs is available at NIPSCO.com/PaymentAssistance.
information is usually required when applying for LIHEAP at an agency;
however, be sure to contact the agency for the complete list of
documentation you will need to provide: Indiana picture ID, Social Security
cards for all household members, a NIPSCO bill, proof of residency, and
proof of income.